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AIS LIMS:  Support

Our Commitment to customer support comes as standard


   Documentation and downloads for updates are available after logging into our support area. If you do not have access to this support area, please email



   Training is key to our customer support. AIS provides for training of the system manager and all users. Training is offered either on-site and at our own modern training centre in Ledbury. The training sessions normally take place using the customer's own software configuration. This allows all users to get the maximum benefit from their training by getting up to speed as soon as possible. Training is always tailored to individual customer needs and their industry.

   A software support agreement is offered following warranty expiration providing:

  • Unlimited access to a team of dedicated support professionals
  • Free software and help file upgrades
  • Access to an online support forum
  • Access to an online knowledgebase
  • Membersip of the AIS LIMS User Group
  • Access to online documentation which is continuously updated by the support team.


"It's a very simple and effective system, especially if you want to extract management reports and statistics. The database is very easy to manipulate"

Logistics Manager, City Analytical Services